Frequently asked

Quick answers,
no fluff.

Still stuck? Email hello@tryfloatary.com — we respond within a business day.

Products

We offer a wide selection of aquarium supplies, including tanks and nano reef kits, filtration and pumps, decorations and hardscape, lighting, and water care. Every product is chosen for quality and durability.

Yes. All our supplies are sourced from reputable manufacturers and inspected before shipping. We include setup guides with every order to help you get your aquarium running properly.

We use aquarium-safe materials throughout: inert, non-toxic hardscape, food-grade silicone and plastics, and corrosion-resistant hardware. Every item is tested to be safe for freshwater and saltwater setups.

Yes, we offer driftwood, rocks, and ornaments that help you build beautiful aquascapes. Each piece is inspected for quality before shipping.

Shipping

Most orders ship within 24 hours and arrive within 2 business days. Orders placed before 12pm PT typically ship the same day.

Yes. We ship to every state. Your cart will confirm delivery estimates for your address at checkout.

We use sturdy, protective packaging so glass, hardware, and decor arrive safely and undamaged during transit.

Free on orders $65 and over. $7.50 on smaller orders. Subscribers always ship free, regardless of order size.

Subscription

Pick a frequency (monthly or every 2 weeks) and your favorite supplies — we ship automatically. You can swap items, skip a delivery, change frequency, or cancel anytime in your account dashboard.

20% off every order, plus free shipping on every delivery. Subscriber pricing stacks with bundle discounts.

Yes. No commitment, no cancellation fees, no calls to make. One click in your account.

Only if you want to. You can lock in one product, choose from a saved list, or let us send seasonal picks.

Account & orders

Use the Track Order page with your order ID and email. You'll also receive tracking information via email once your order ships.

Unused items can be returned within 14 days. Anything that arrives damaged or defective will be replaced or refunded. See our Returns page for full details.

Email hello@tryfloatary.com or use the contact form. We respond within one business day, usually faster.