Returns & refunds
Made it right.
Or made you whole.
Unopened products can be returned within 14 days for a full refund. Opened or damaged products are reviewed case-by-case — we'll always work with you to make it right.
How returns work
01
Reach out within 14 days
Email hello@tryfloatary.com with your order ID and a quick description. If you ordered the wrong thing or just changed your mind, that's fine — tell us.
02
We send a prepaid label
Pack the unopened product back in the original packaging. We provide a prepaid USPS return label — you don't pay for return shipping on legitimate returns.
03
Refund hits within 5 business days
We refund to the original payment method as soon as the package arrives at our warehouse. You'll get a confirmation email when the refund is processed.
What can be returned
- ✓Unopened products in original sealed packaging
- ✓Damaged or defective items (any condition — we'll replace or refund)
- ✓Wrong product shipped (we cover everything, no questions asked)
What we can't take back
- ×Opened water care products that aren't damaged or defective (hygiene & safety)
- ×Subscription orders past the 14-day window
- ×Items returned without contacting support first
Need to start a return or have a question we didn't cover?